Terms and Conditions

Last Updated: Feb 2026

1. ABOUT US AND THESE TERMS

1.1 This website ("Website") is operated by Black Swan Tennis LTD (registered in England and Wales under company number 14157399 with registered office at 86-90 Paul Street London EC2A 4NE.
1.2 By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this Website.
1.3 We may update these terms from time to time. We will notify you of significant changes by posting a notice on the Website. Your continued use after changes constitutes acceptance.

2. OUR SERVICE

2.1 We operate a holiday recommendation and referral service. We provide information about holidays and travel services offered by third-party providers.
2.2 We are NOT a tour operator, travel agent, or holiday provider. We do not sell holidays or travel services directly.
2.3 When you click on links to third-party providers, you will be directed to their websites. Any contract for holiday services is made directly between you and the third-party provider, not with us.
2.4 We may receive referral fees or commissions from third-party providers when users book through our links.

3. INFORMATION ACCURACY

3.1 We endeavour to ensure all information on the Website is accurate and up-to-date, but we cannot guarantee this.
3.2 Prices, availability, descriptions, and other details are provided by third-party suppliers and may change without notice.
3.3 You must verify all details directly with the third-party provider before making any booking.
3.4 We are not responsible for any errors, omissions, or inaccuracies in the information displayed on our Website.

4. YOUR RESPONSIBILITIES

4.1 You must provide accurate and complete information when using our Website.
4.2 You are responsible for:

Checking all booking details with the third-party provider
Ensuring you have valid travel documents (passports, visas)
Obtaining appropriate travel insurance
Meeting health and vaccination requirements
Understanding cancellation and refund policies of providers

4.3 You must not use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website.

5. BOOKINGS AND CONTRACTS

5.1 When you book a holiday through a third-party provider's link from our Website, you enter into a direct contract with that provider.
5.2 The provider's terms and conditions will govern your booking, not these Terms.
5.3 We are not party to your contract with the provider and have no responsibility for the booking, its fulfilment, or any issues arising from it.
5.4 Cancellations, and refunds must be directed to the third-party provider

6. PERSONAL DATA AND PRIVACY

6.1 We collect and process personal data including your name, email address, and telephone number in accordance with our Privacy Policy and UK data protection laws.
6.2 We use your data to:

Provide our referral service
Send holiday recommendations (if you opt in)
Improve our Website and services
Comply with legal obligations

6.3 We will only send you marketing communications if you have opted in. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us.
6.4 We will not sell your personal data to third parties.
6.5 For full details about how we handle your data, please read our Privacy Policy at [link].
6.6 You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner's Office (ICO)

7. LIMITATION OF LIABILITY

7.1 To the fullest extent permitted by law, we exclude all liability for:

The acts or omissions of third-party holiday providers
The quality, safety, or suitability of holidays or services booked through third parties
Any loss or damage arising from bookings made via our Website
Delays, cancellations, or changes to holidays by third-party providers
Any financial loss, loss of profits, or indirect/consequential losses

7.2 Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under English law

7.3 We do not guarantee that the Website will be available, uninterrupted, or error-free.
7.4 Our total liability to you for any claims arising from your use of the Website shall not exceed £100.

8. INTELLECTUAL PROPERTY

8.1 All content on this Website, including text, images, logos, graphics, and software, is owned by us or our licensors and is protected by copyright and other intellectual property rights.
8.2 You may view and print content for personal, non-commercial use only.
8.3 You may not reproduce, modify, distribute, or commercially exploit any content without our written permission.

9. THIRD-PARTY LINKS

9.1 Our Website contains links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites.
9.2 Links to third-party sites do not constitute endorsement of their content or services.
9.3 You access third-party websites at your own risk.

10. USER CONDUCT

Use the Website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses or malicious code
Interfere with other users' enjoyment of the Website
Circumvent our referral tracking systems
Scrape, copy, or harvest content from the Website

11. COMPLAINTS AND DISPUTES

11.1 If you have a complaint about our Website, please contact us at adam@blackswantennis.co.uk
11.2 Complaints about holidays or bookings must be directed to the relevant third-party provider.
11.3 If we cannot resolve a dispute informally, you may refer the matter to the relevant Alternative Dispute Resolution (ADR) scheme or pursue legal action.

12. TERMINATION

12.1 We reserve the right to suspend or terminate your access to the Website at any time without notice if you breach these Terms.
12.2 Upon termination, you must cease all use of the Website.

13. GENERAL

13.1 Entire Agreement: These Terms constitute the entire agreement between you and us regarding use of the Website.
13.2 Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full effect.
13.3 Waiver: Our failure to enforce any right does not constitute a waiver of that right.
13.4 Assignment: You may not transfer your rights under these Terms. We may assign our rights to another organization.
13.5 Third-Party Rights: No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

14. GOVERNING LAW AND JURISDICTION

14.1 These Terms are governed by the laws of England and Wales.
14.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CONTACT US

If you have any questions about these Terms, please contact us:
Email: adam@blackswantennis.co.uk
Address: 86-90 Paul Street, London England EC2A 4NE